Still on hold

May 25, 2006 at 4:34 PM
Back on hold after an aggrivating fifteen minute communication with an American with an incredibly low voice and minimal comprehension of the english language.

Hughes Net is getting me a "supervisor" because the guy I was talking to in "customer service" admitted he has no power to make changes to my account (as in cancel the past due notice and reset my billing date).

Why do they put people on phone support when they a. have no power? b. can't speak english?