HughesNet craziness

May 25, 2006 at 4:10 PM
Last week, I finally pulled together $600.00 to get started with DirecWay, which just became HughesNet.

Anyway, the check for the six hundred dollar start-up fee JUST cleared by account yesterday, and today I get a "past due" notice saying
If this matter is not resolved within seven days following the date of this notice, your account may be suspended or closed.

I've had service for less than a week!

And now I'm in the worst push-buttons and wait telephone customer service system ever. I've been on hold for 45 minutes...

So this is what I'm doing while their hold message ironically repeats "DirecWay is now HughesNet. Learn more about new features and improved customer support. Visit us online at" endlessly.

Argh. Don't these people BETA test their support systems? This is terrible. A two on a scale of one to ten.